Triage every report consistently
Record the unit, rooms, dates, specimen or signs, travel or furniture history and previous treatments. Do not dismiss reports because one occupant has no bites.
Give residents a containment checklist while inspection is arranged.
Coordinate access and scope
Agree notice, access, language or mobility needs and who will supervise preparation. Let evidence and building layout determine whether adjacent units need contact.
Keep private health details out of general building communications.
Keep the treatment record
Store inspection findings, product information, room status, preparation exceptions, visit dates and monitoring outcomes.
Responsibility for costs or repairs is fact-specific; obtain housing advice rather than using a generic web statement as a legal decision.
Sources and further checks
Open the source before acting on information that may change, including council services, prices, tenancy rules and product labels.