What happens after you send the request
When you send the form, we record your enquiry and pass it to a bed bug professional who covers your postcode. They use the phone number you give to talk through the problem and explain what an inspection involves. We cannot say how quickly any professional will reply, because that depends on their workload.
Nothing you submit commits you to a visit or a treatment. However, you should compare the written scope, preparation steps and follow-up before you agree to any work. Our guide to questions to ask a bed bug exterminator sets out what that comparison should cover.
We ask only for what we need to route your enquiry. For example, the address is optional, although the postcode is required so we can match you to someone who covers your area. The privacy page explains how we use your details and how to ask us to delete them.
What details help
Describe what you have seen rather than what you fear. For instance, mention live insects, dark spotting on the mattress or bites that appeared after a stay away from home, because these clues shape the inspection. Say which rooms are affected and whether you share walls with neighbours.
Tell us whether you own the home, rent it or manage it for others. This matters because a landlord, a tenant and a hotel operator each have different responsibilities and options. Our guide for landlords and property managers explains how those duties differ.
Add anything that limits access, such as pets, young children or a need for support at home. However, you do not need to send photographs or a long history with the first request. A professional can ask follow-up questions when they call.
If a neighbour or another flat in the building may be involved, say so in the notes. Bed bugs can move between connected homes, so this detail changes how a professional plans the inspection. It also helps to mention any earlier treatment, because the result of that work shapes what comes next.
Before you commit to any work
Read the guide to preparing for a visit first, because good preparation makes an inspection easier and more accurate. Then read the cost guide so you know what a written quote should itemise. Finally, remember that a fair professional explains the method, the number of visits and the follow-up in plain terms.